Call Center Agent

Royal Health Group AE

Job Responsibilities:

• Customer Interaction: Answer inbound calls and respond to customer inquiries related to the hospital s services, appointments, and patient care.
• Appointment Scheduling: Manage and schedule appointments for patients with various departments, ensuring that all necessary information is accurately recorded.
• Information Provision: Provide callers with detailed information about the hospital s services, location, visiting hours, and other general inquiries.
• Patient Coordination: Assist in coordinating patient visits, including follow-up appointments and any special arrangements needed for rehabilitation services.
• Issue Resolution: Address and resolve customer complaints or concerns efficiently, escalating issues to the appropriate department when necessary.
• Data Entry: Maintain accurate records of all interactions in the hospital's CRM system, ensuring that all patient information is up to date.
• Communication: Communicate effectively with hospital staff to ensure smooth patient flow and coordination between departments.
• Follow-Up: Conduct follow-up calls to patients as required to confirm appointments, collect feedback, and provide additional information or assistance.
• Multilingual Support: Provide support in multiple languages (e.g., Arabic, English) to accommodate the diverse patient base.