Call Center Executive

Talentmate

As a Call Center Executive, you will be the first point of contact for our customers, handling inquiries and resolving any issues they may have. You play a vital role in ensuring customer satisfaction and building strong relationships. Working in a fast-paced environment, you must be highly adaptable and capable of multitasking efficiently. Excellent communication skills are essential as you'll be interacting with customers across various channels including phone, email, and chat. Your ability to manage stressful situations calmly and effectively is crucial. If you are a problem solver who thrives in a dynamic team environment, we invite you to bring your experience to our call center team.

Responsibilities

• Respond promptly and professionally to customer inquiries across multiple channels.
• Identify and assess customers needs to deliver satisfactory service solutions.
• Handle customer complaints with empathy and provide appropriate resolutions.
• Maintain a high level of product knowledge to assist customers effectively.
• Follow communication scripts and guidelines for consistency in service delivery.
• Collaborate with team members to improve customer service processes and practices.
• Update customer records and call logs in the CRM system accurately.
• Escalate unresolved or complex issues to the appropriate departments or personnel.
• Achieve personal and team performance goals and contribute to company objectives.
• Participate in continuous training to maintain up-to-date skill sets and product knowledge.
• Provide feedback on recurring customer issues to help refine processes.
• Maintain a positive and professional demeanor during communication with customers.

Requirements

• High school diploma or equivalent; a college degree is an advantage.
• Proven experience in a call center or customer service role is preferred.
• Exceptional verbal and written communication skills are mandatory.
• Ability to handle difficult situations and de-escalate customer concerns effectively.
• Strong multitasking skills with the ability to prioritize tasks efficiently.
• Familiarity with CRM systems and practices is an asset.
• Willingness to work flexible hours, including evenings and weekends.