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Nationality
Any Arab National
Gender
Any
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
Answer incoming calls from patients and visitors professionally and promptly.
Provide information about hospital departments, doctors, services, and procedures.
Schedule, reschedule, or cancel patient appointments.
Handle patient inquiries regarding consultation timings, availability of doctors, and hospital facilities.
Maintain accurate records of calls and patient information in the hospital system.
Direct calls to appropriate departments when necessary.
Handle emergency calls and escalate them to relevant departments quickly.
Follow up with patients for appointment confirmations and reminders.
Assist patients with complaints or concerns and escalate issues to supervisors when required.
Ensure confidentiality of patient information as per hospital policies.
Desired Candidate Profile
Excellent verbal communication and listening skills
Customer service orientation
Ability to handle high call volumes
Basic computer and data entry skills
Knowledge of hospital information systems (preferred)
Problem-solving and multitasking ability
Calm and professional attitude under pressure
Qualifications
Bachelor’s degree
Previous experience in Hospital/Medical Field - call centre, customer service, or healthcare front desk is an advantage.
Familiarity with medical terminology is a plus.
Experience
2–4 years’ experience in call centre or healthcare customer service (depending on hospital requirements).
Working Conditions
Rotational shifts
Work in a hospital call centre environment.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative
ZULEKHA HOSPITAL LLC
Zulekha Hospitals, UAE (JCI Accredited and Winner of Dubai Quality Award) is the largest Healthcare provider in the region. Our chain of healthcare includes 2 multi-disciplinary Hospitals at Sharjah & Dubai, 4 Medical centers and 3 pharmacies. We have super specialty units like Cardiac Care, ICU and NICU with excellent Diagnostic facilities.
Sathish - HR Executive
P O Box 457 Sharjah Ruwi, Dubai, United Arab Emirates (UAE)