Call Center Executive
Reem Hospital
Employer Active
Posted 9 hrs ago
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Experience
0 - 3 Years
Job Location
Education
Any Graduation()
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
United Arab Emirates
Experience
0 to 3 years
Qualification Level
Higher Secondary School & Equivalent; Diploma
Job Function
Customer Service / Telecalling
Fresh Graduates / Management Trainee
Skillset
Customer Service, Soft Skills
Preferred Jobseekers
Locally available candidates only apply for this job
Handle incoming calls from patients, relatives, and other stakeholders.
Schedule, reschedule, or cancel patient appointments and maintain records.
Provide information on hospital services, doctors availability, and procedures.
Assist patients with billing inquiries, insurance coordination, and documentation.
Follow up with patients for reminders, feedback, or surveys.
Escalate complex patient issues to the appropriate hospital staff.
Maintain accurate patient records and call logs in the hospital management system.
Ensure high levels of patient satisfaction through professional communication.
Qualification:
Minimum: Higher Secondary School & Equivalent
Preferred: Diploma / (any discipline; healthcare-related background is a plus)
Skills-based: Good communication, basic computer knowledge, familiarity with hospital management systems is a plus
Experience:
Freshers can be considered for entry-level roles.
Prior experience in customer service, telecalling, or BPO is an advantage.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Executive
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