Call Center Executives

Orchid Fertility

Employer Active

Posted 11 hrs ago

Experience

2 - 4 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Job Position Call Center Executives
  • Company Name Orchid Fertility
  • Location: Dubai, UAE
  • Job Type: Full-time
  • Industry: Healthcare
  • In this role, you will support patients on their fertility journey with care, empathy, and professionalism.
  • Key Responsibilities:
  • Handle incoming calls and patient inquiries with warmth, accuracy, and confidentiality
  • Provide information about services, appointments, and procedures
  • Schedule and confirm patient appointments efficiently
  • Maintain accurate records in the patient management system
  • Coordinate with clinical and administrative teams to ensure smooth patient flow
  • Follow up with patients as needed and ensure exceptional service at every touchpoint
  • Support bilingual communication needs (Arabic/English) if applicable
  • Requirements:
  • Previous experience in a call center or customer service role (healthcare experience preferred)
  • Excellent communication skills (Arabic & English is a strong advantage)
  • Strong interpersonal skills with a compassionate and patient-centric approach
  • Ability to manage sensitive conversations with discretion
  • Proficient in MS Office and call-handling systems
  • Ability to multitask and work in a fast-paced environment

Desired Candidate Profile

Experience

2 to 4 years

Qualification Level

Diploma; Graduate

Skillset

Customer Service and good communication skills.

Preferred Jobseekers

Locally available candidates only apply for this job

Company Industry

Department / Functional Area

Keywords

  • Call Center Executives

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Orchid Fertility

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