Call Center Manager
Allo Transport
Employer Active
Posted 43 mins ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Location: Beirut, Lebanon
Company: Confidential
Job Overview
A reputable company based in Beirut is seeking an experienced and results-driven Call Center Manager to lead and oversee its customer service operations. The ideal candidate will have a proven track record in managing high-performing call center teams, improving service quality, and achieving operational excellence.
Requirements
Bachelor's degree in Business Administration, Management, Communications, or a related field.
Minimum of 10 years of experience in call center operations, including at least 5 years in a managerial role.
Strong technology and systems proficiency, with the ability to utilize CRM, call center, and automation solutions to improve performance, customer experience, and departmental development.
Strong leadership, coaching, and team management skills.
Excellent communication and interpersonal abilities.
Proven experience in performance management and KPI monitoring.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office and call center management systems.
Ability to work under pressure and manage multiple priorities effectively.
Fluency in English and Arabic; French is a plus.
Company: Confidential
Job Overview
A reputable company based in Beirut is seeking an experienced and results-driven Call Center Manager to lead and oversee its customer service operations. The ideal candidate will have a proven track record in managing high-performing call center teams, improving service quality, and achieving operational excellence.
Requirements
Bachelor's degree in Business Administration, Management, Communications, or a related field.
Minimum of 10 years of experience in call center operations, including at least 5 years in a managerial role.
Strong technology and systems proficiency, with the ability to utilize CRM, call center, and automation solutions to improve performance, customer experience, and departmental development.
Strong leadership, coaching, and team management skills.
Excellent communication and interpersonal abilities.
Proven experience in performance management and KPI monitoring.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office and call center management systems.
Ability to work under pressure and manage multiple priorities effectively.
Fluency in English and Arabic; French is a plus.
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Manager
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Allo Transport