Call Center Manager / Supervisor
Ever kuwait
Employer Active
Posted 2 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Kuwait
Experience
3 to 5 years
Qualification Level
Diploma; Graduate
Job Function
Customer Service / Telecalling
Skillset
Customer Service and good communication skills.
Preferred Jobseekers
Locally available candidates only apply for this job
Manage daily operations of the call center and supervise agents
Monitor performance metrics, call quality, and customer satisfaction
Train, mentor, and coach call center staff for better performance
Handle escalated customer issues and ensure timely resolution
Develop and implement policies, procedures, and best practices
Analyze reports and provide insights to improve efficiency and service quality
Coordinate with other departments for smooth workflow and communication
Ensure adherence to company standards and compliance requirements
Requirements:
Proven experience in managing a call center or customer service team
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to analyze data and improve operational efficiency
Knowledge of CRM systems and call center software
Ability to work under pressure and meet targets
Immediate availability is preferred
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Administration
Keywords
- Call Center Manager / Supervisor
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