Call Center Representative (Arabic Speaker) TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP

Multiple VacanciesEmployer Active

Posted 6 mins ago

Experience

1 - 6 Years

Job Location

Abu Dhabi(Al Shahama) - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Arab National

Gender

Male

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Job description

Work Location : Abu Dhabi, Shahama

Work Timings : Day Shift

Work Week : Monday to Saturday

Off Days : Sunday

Roles and Responsibilities

  • Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.
  • Accurately document all customer interactions in the CRM system to maintain up-to-date records.
  • Identify, prioritize, and escalate issues that require further attention to ensure timely resolution.
  • Provide customers with clear, detailed information about products and services, helping them make informed decisions.
  • Use strong problem-solving abilities to address complaints and offer suitable solutions.
  • Maintain an in-depth understanding of products and services to confidently answer customer questions.
  • Meet individual and team performance goals, contributing to the overall success of the call center.
  • Build and sustain positive relationships with customers, fostering satisfaction and long-term loyalty.
  • Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.

Desired Candidate Profile


  • A Bachelor's degree in a relevant field, demonstrating a strong foundation in customer service principles.
  • At least 2 years of experience in a call center or customer service role, with a proven track record of success.
  • Certification in customer service or related fields is highly preferred, showcasing a commitment to ongoing professional growth.
  • Experience in the telecommunications or e-commerce sectors is preferred, bringing relevant industry expertise.
  • Proficiency in English is mandatory.

Job Type: Full-time

Pay: Up to AED5,000.00 per month

Employment Type

    Full Time

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Administration

Keywords

  • Customer Service
  • Call Center Operations
  • Inbound Calls
  • Outbound Calling
  • Customer Handling
  • Customer Support
  • Customer Care Representative
  • CRM Software
  • CRM
  • Customer Support Specialist
  • Client Services Representative
  • Customer Care Associate

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TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP

At Terracotta, we create opportunities for people to reach their potential. This includes our clients, candidates and employees. Our company values of passion, determination, working as a team, enjoying what we do and making a difference are as evident now as they have ever been and are an integral part of our business.

Mr. Amaar - hr

Office 1802, Das Tower Al Bateen, St., Abu Dhabi, 38993, Abu Dhabi Kingdom of Saudi Arabia , Abu Dhabi, United Arab Emirates (UAE)