Call Center Sales Agent
QIC digital hub
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
- Ensuring timely and accurate processing of all leads, requests, and customer interactions
- Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
- Proactively contacting existing customers regarding insurance policy renewals
- Converting renewal opportunities into successful sales and reducing customer churn
- Identifying upsell and cross-sell opportunities during renewal interactions
- Entering and updating customer information and interaction results in the CRM system
- Following scripts and communication templates, adhering to quality standards
- Meeting individual KPIs
- Bachelor s degree; a degree in Communications, Relations, or a related field is preferred
- Previous experience in a call center or customer service role
- Experience in renewal sales, retention, or repeat sales
- Confidence in handling objections and closing sales with existing customers
- Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels
- Strong attention to detail, sense of responsibility, and ability to multitask
- Ability to stay calm, professional, and solution-focused in high-pressure situations
- Willingness to open a USD bank account (we ll support you through the process)
- CV in English is essential
Desired Candidate Profile
Previous experience in a call center or customer service role. Experience in renewal sales, retention, or repeat sales. Confidence in handling objections and closing sales with existing customers. Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels. Strong attention to detail, sense of responsibility, and ability to multitask. Ability to stay calm, professional, and solution-focused in high-pressure situations. Willingness to open a USD bank account (we ll support you through the process). CV in English is essential
Company Industry
- Insurance
Department / Functional Area
- Sales
- Business Development
Keywords
- Call Center Sales Agent
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QIC digital hub
Qatar Insurance Company/strong> (QIC) is the leading insurance provider in the GCC, with a strong legacy since 1964. Our vision is to build the region s first digital ecosystem, bringing insurance and non-insurance services together on a single platform. Through products like qic.online/strong> and the QIC app/strong>, we enable customers to manage their needs anytime, anywhere. Our team includes industry-recognized professionals with backgrounds at global tech companies, academia, and major international conferences. About the position/strong> We re looking for a strong>Telesales Specialist/strong> in Cairo, Egypt, to join QIC s Call Centre team the frontline of our brand across the UAE and Qatar. In this role, you ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.
https://wuzzuf.net/jobs/p/soyafcuktzxi-call-center-sales-agent-qic-digital-hub-cairo-egypt