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Experience
1 - 6 Years
Monthly Salary
AED 3,000 - 3,500 ($811 - $946)
Job Location
Education
Intermediate School
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The main responsibility is handling outbound customer calls to address inquiries, complaints, and requests. The primary objective is to provide exceptional customer service and resolve issues to ensure customer satisfaction.
- Make=ing outbound customer calls in a timely and professional manner, using pre-scripted responses to address common inquiries and requests.
- Identifying customer needs and providing accurate information about products or services, including pricing, availability, and features.
- Resolving customer complaints and issues by actively listening, understanding the situation, and proposing appropriate solutions.
- Making outbound calls to follow up with customers, collect feedback, and provide additional support.
- Keeping accurate records of customer interactions, including call details, complaints, and resolutions, using a customer relationship management (CRM) system.
- Collaborating with other departments, such as sales, marketing, and technical support, to ensure a seamless customer experience.
- Meeting or exceeding call quality and productivity metrics, such as call duration, call volume, and customer satisfaction ratings.
Desired Candidate Profile
- Proven customer service experience, ideally in a outbound call center or similar environment.
- Excellent communication skills, including verbal and written, with the ability to adapt to different customer personalities and situations.
- Strong problem-solving and decision-making skills, with the ability to think on your feet and handle difficult customer interactions.
- Familiarity with CRM software and other call center tools, such as automated dialing and call recording systems.
- Ability to work well in a team environment and follow established procedures and protocols.
- Availability to work flexible hours, including evenings, weekends, and holidays.
We offer an attractive compensation package that includes a base salary and a performance-linked monthly incentive structure.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Thrifty Car Rental
Thrifty Car Rental is one of the largest car rental companies in the world, Through corporately-owned and franchised stores, the company operates more than 1,000 locations in 77 countries. Thrifty is one of the most widely recognized brands in the travel industry that caters to cost-conscious business and leisure travelers. Thrifty Car Rental UAE was established in 1989, as a part of A.A.Al Moosa Enterprises . Thrifty’s UAE license is owned by Mr. Abdullah Ahmed Al Moosa and under the leadership of Mr. Khalid Al Moosa. Thrifty UAE car rental have been serving clientele and guests, as well as residence of UAE with regards to their short and long term car rental needs for more than 27 years. For More Info visit our journey on www.thriftyuae.com, follow us on Twitter at twitter.com/thriftyuae, visit our blog, http://thriftyuae.blogspot.ae/, or find us on LinkedIn at www.linkedin.com/company/thirfty-rac-dubai.
Read MoreP.O. BOX 2622, DUBAI ( U.A.E ), Dubai, United Arab Emirates (UAE)
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