Call Center Supervisor

Confidential Company

Posted 30+ days ago

Experience

3 - 5 Years

Monthly Salary

KWD 500 - 700 ($1,625 - $2,275)

Job Location

Hawally - Kuwait

Education

Bachelor of Business Administration(Management)

Nationality

Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Lead and mentor a team of call center agents to ensure high performance and morale, fostering a positive work environment.
  • Monitor call metrics and performance indicators to identify areas for improvement and implement effective strategies.
  • Conduct regular training sessions to enhance team skills and product knowledge, ensuring agents are equipped to handle customer inquiries efficiently.
  • Act as the primary point of contact for escalated customer issues, providing timely resolutions and ensuring customer satisfaction.

Desired Candidate Profile

  • Bachelor’s degree in Business Administration, Management, or a related field is preferred.
  • Minimum of 3-5 years of experience in a call center environment, with at least 1 year in a supervisory role.
  • Proven track record of meeting performance targets and improving team productivity in a fast-paced setting.
  • Strong understanding of call center technology and software, including CRM systems and call routing tools.

Employment Type

    Full Time

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Management
  • Performance Metrics
  • Customer Support Supervisor
  • Customer Service Excellence
  • Customer Engagement Supervisor
  • Call Center Manager
  • Help Desk Supervisor
  • Compliance Adherence

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Confidential Company

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