Call Centre Agent

redfordrecruiters

Summary

As a Call Centre Agent in the Administration industry, you will play a pivotal role in managing customer interactions and ensuring a seamless communication experience. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. Your contribution is crucial in maintaining customer satisfaction and upholding the company's reputation for excellence in service delivery.

Responsibilities

• Handle a high volume of inbound and outbound calls in a timely manner.
  
• Identify customer needs, clarify information, and provide solutions or alternatives.
  
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
  
• Document all call information according to standard operating procedures.
  
• Collaborate with team members to improve customer service processes.
  
• Meet personal/team qualitative and quantitative targets.
  
• Follow communication scripts and guidelines to ensure consistency in service delivery.
  
• Escalate unresolved issues to the appropriate internal teams for further investigation.
  

Requirements:

• Proven experience as a Call Centre Agent or similar customer service role.
  
• Excellent communication and interpersonal skills.
  
• Strong problem-solving abilities and attention to detail.
  
• Ability to manage and prioritize multiple tasks efficiently.
  
• Familiarity with CRM systems and practices.
  
• High school diploma or equivalent; additional qualifications in administration or related fields are a plus.
  
• Ability to work in a fast-paced environment and adapt to changes quickly.
  
• Proficiency in ${language} is preferred.