Call Center Agent Cum Customer Service Representative
Confidential Company
Posted on 3 Sep
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Experience
0 - 1 Year
Monthly Salary
AED 3,000 - 4,500 ($811 - $1,216)
Job Location
Education
Any Graduation
Nationality
Indian, Nepali, Pakistani, Any Nationality
Gender
Any
Benefits
Visa, Accomodation
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are hiring a Call Center Agent cum Customer Service Representative to join our team. The ideal candidate will handle inbound and outbound calls, manage customer queries, and provide excellent customer support services to ensure client satisfaction.
Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Manage inbound and outbound calls in a professional manner.
- Maintain accurate records in the CRM system.
- Resolve customer complaints and escalate complex issues.
- Provide product/service information to customers.
- Achieve daily/weekly call center performance targets.
Desired Candidate Profile
Requirements
- Previous experience as a Call Center Agent / Customer Service Representative preferred.
- Excellent communication and problem-solving skills.
- Ability to handle pressure and work in a fast-paced environment.
- Basic knowledge of MS Office & CRM software.
- Any nationality can apply – must be based in UAE.
- Freshers with strong communication skills are also encouraged to apply.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Confidential Company
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