Call Centre Agent Any

Posted 30+ days ago

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Experience

2 - 5 Years

Monthly Salary

AED 5,000 - 8,000 ($1,351 - $2,161)

Job Location

Al Ain - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Emirati (UAE)

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism, providing accurate and efficient customer support.
• Actively listen to customers, understand their needs, and offer effective solutions to resolve their issues.
• Navigate through multiple computer systems and databases simultaneously while assisting customers.
• Accurately document all customer interactions, including inquiries, complaints, and resolutions, in the CRM system.

Desired Candidate Profile

• High School Diploma or equivalent is required.
• Proven experience in a customer service role, preferably in a call center environment.
• Strong verbal and written communication skills, with the ability to clearly and concisely convey information.
• Excellent active listening skills and the ability to empathize with customers' needs.

Employment Type

Full Time

Company Industry

• Call Center
• BPO
• KPO
• Outsourcing

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Call Center Specialist
• Customer Service
• Problem-Solving
• Telephone Representative
• Product Knowledge
• Empathy
• Conflict Resolution
• Data Entry

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