Call Centre Quality Specialist TRANS SKILLS EMPLOYMENT SERVICES - SOLE PROPRIETORSHIP L.L.C.

Posted on 13 Mar

Experience

12 - 18 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Minimum 12 years of relevant experience in Contact Center operations and customer service environments.

  • Strong technical understanding of contact center systems and technologies.

  • Familiarity with Dubai Government service indicators and quality standards, including the Dubai Model and 360 Services.

  • Experience in developing and updating service delivery standards.

  • Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes.

  • Good knowledge of excellence policies and related frameworks.

Desired Candidate Profile

Bachelor's Degree is preferred.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Experience Analyst
  • Call Center Quality Analyst
  • Process Improvement
  • Quality Metrics
  • Agent Coaching

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TRANS SKILLS EMPLOYMENT SERVICES - SOLE PROPRIETORSHIP L.L.C.

Anu Manoharan - Talent Acquisition and Mobilization Lead

Emir Adel Abdul Hamid, Ibrahim Abdullah, Building, 0, 10 Mohammed Bin Zayed Street, Mohammed Bin Zayed City, Dubai, United Arab Emirates (UAE)

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