Customer Service Representative
Confidential Company
Multiple VacanciesEmployer Active
Posted on 23 Mar
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Experience
1 - 3 Years
Monthly Salary
AED 3,000 - 5,500 ($811 - $1,486)
Job Location
Education
Any Graduation
Nationality
Any Nationality
Gender
Any
Benefits
Visa, Transportation, Medical Insurance, Annual Leaves As Per Labour Law, Annual Air Ticket, Perks & Benefits As Per Labour Law, Paid Leaves
Vacancy
10 Vacancies
Job Description
Roles & Responsibilities
- Act as the first point of contact for customers, expertly addressing inquiries and resolving concerns with a friendly demeanor.
- Provide detailed product information and service guidance, helping customers make informed decisions.
- Escalate complex issues to appropriate departments, maintaining a clear line of communication until resolution is achieved.
- Follow up with customers post-interaction to ensure satisfaction and gather feedback for continuous improvement.
- Participate in training sessions to enhance skills and stay updated on new products or service changes.
- Demonstrate empathy and active listening skills, ensuring customers feel valued and understood throughout their experience.
Desired Candidate Profile
- Resilience and a positive attitude, with the ability to handle challenging situations gracefully.
- Strong organizational skills to manage multiple tasks and prioritize effectively under pressure.
- Personable and approachable demeanor that fosters trust and rapport with customers.
- Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
- Fluency in English is mandatory; proficiency in additional languages such as Spanish or Mandarin is highly desirable.
- 1-3 years of experience in a customer service role, preferably in a fast-paced environment.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Receptionist
- Front Office Assistant
- Guest Service Agent
- Hospitality
- Problem Solving
- Technical Support Representative
- Support Representative
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Confidential Company
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