Call Quality Evaluator
Jobs for Humanity
Employer Active
Posted on 30 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are currently looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. In this role, you will be responsible for monitoring and evaluating customer calls, ensuring quality standards, and contributing to continuous service improvement.
Key Responsibilities:
Evaluate and score customer calls based on quality standards
Analyze call recordings and identify areas for improvement
Prepare quality reports and provide constructive feedback
Desired Candidate Profile
Bachelor s degree in Business, Communications, or a related field
Strong analytical and listening skills
High attention to detail and objective judgment
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Quality Evaluator
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Jobs for Humanity
We are a fast-growing IT company driven by professionalism, ambition, and results. Our collaborative team values knowledge sharing, continuous improvement, and achieving goals together. We are passionate about delivering excellence and constantly improving customer experience.
https://jobs.smartrecruiters.com/JobsForHumanity/744000117242027-call-quality-evaluator