Capacity Management ITSM Engineer (Banking)
Athena
Posted on 10 Mar
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Provide L3-level support for Capacity Management in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Maintain high availability, performance, and security; participate in DR/BCP drills.
- Design/architect, capacity plan, and optimize Capacity Management for large-scale banking workloads.
- Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for auditors.
- Define standards, golden configurations, and automation (scripts/Infra-as-Code) to reduce toil.
- Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.
Required Tools & Technologies:
- ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools
Relevant Certifications:
- ITIL Foundation
Desired Candidate Profile
ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools
- ITIL Foundation
Experience Requirements: - 5+ years in architecture, performance engineering, and major incident leadership. Soft Skills & Banking Behaviors: - Clear communication with operations, security, audit, and business stakeholders. - Evidence-driven troubleshooting; strong documentation and runbook hygiene. - Ownership mindset with 24x7 support readiness and on-call rotation participation.
Profiles will be fit for our position who have hands-on and solutioning/architect side with 12 to 17 years of experience with tools like ITSM (ServiceNow/BMC), monitoring/capacity (Grafana/Prometheus), SolarWinds (Monitoring/Capacity), VMware Aria.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- Capacity Management ITSM Engineer (Banking)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com