Capacity Management

Athena

Capacity Management L3 IMS Engineer (Banking)

email-bushra@bharatjobs.com

location- Riyadh

FTC-1 year fixed term contract

Summary:

**Required Tools & Technologies:** -

ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools **Relevant Certifications:

** - ITIL Foundation **Experience Requirements:** - 5+ years in architecture, performance engineering, and major incident leadership. **Soft Skills & Banking Behaviors:** - Clear communication with operations, security, audit, and business stakeholders. - Evidence-driven troubleshooting; strong documentation and runbook hygiene. - Ownership mindset with 24x7 support readiness and on-call rotation participation.

Profiles will be fit for our position who have hands-on and solutioning/architect side with 12 to 17 years of experience with tools like ITSM (ServiceNow/BMC), monitoring/capacity (Grafana/Prometheus), SolarWinds (Monitoring/Capacity), VMware Aria.

- Provide L3-level support for Capacity Management in a mission-critical banking environment. - Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements. - Operate under ITIL processes (Incident/Change/Problem/Knowledge). - Maintain high availability, performance, and security; participate in DR/BCP drills. - Design/architect, capacity plan, and optimize Capacity Management for large-scale banking workloads. - Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for auditors. - Define standards, golden configurations, and automation (scripts/Infra-as-Code) to reduce toil. - Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.

**Key Responsibilities:**

- Provide L3-level support for Capacity Management in a mission-critical banking environment.

- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.

- Operate under ITIL processes (Incident/Change/Problem/Knowledge).

- Maintain high availability, performance, and security; participate in DR/BCP drills.

- Design/architect, capacity plan, and optimize Capacity Management for large-scale banking workloads.

- Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for auditors.

- Define standards, golden configurations, and automation (scripts/Infra-as-Code) to reduce toil.

- Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.

**Required Tools & Technologies:**

- ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools

**Relevant Certifications:**

- ITIL Foundation