Car Courier
ZAJEL Courier Services
Employer Active
Posted 1 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Dubai, AE
Position Summary
The Car Courier is responsible for handling the collection and dispatch of documents according to pre-defined rules and regulations in a timely and accurate manner.
Responsibility Description
Customer Support and Service
- Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
- Provides assistance to customers in ensuring that all air waybill information is duly filled with as per requirements
- Manages difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
- Provides required guidance and information to customers using the available resources.
- Ensure timely collections and Pick Ups at the specific Client location
- Obtain signatures and payments or arrange for recipient to make payments
- Coordinate with dispatch for delivery
- Detect and report missing, incorrect paperwork, undeliverable consignment
- Coordinate with Operations for timely pick- up and delivery of shipments
- Track Collections against pick ups
- Ensure all deliveries are as per the delivery schedules
- Ensure all assignments are taken care of in a prompt and safe manner
- Obtain signatures and payments, or arrange for recipients to make Escalates all issues unresolved or difficult to handle to the Supervisor
Responsibility Description Continue.
Company Vehicle Maintenance
- Drive with RTA regulations and follow established traffic and transportation procedures to avoid Fines and damage to the bike
- Ensure that daily/ weekly checks of all vehicles of Zajel are performed correctly and to report any mechanical problems encountered with vehicles
- Coordinate all repairs of the vehicle to designated workshop and ensure the vehicle is back in good condition
- Ensure all renewals pertaining to the Vehicle like insurance, registration, fuel card etc are completed in a timely mannerUpdates his/her own attendance records in a timely and accurate manner.
- Responsible for escalating issues and ensuring that issue gets resolved at their level.
- Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations
Responsibility Description Continue..
Self-Development
- Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
- Identifies the training and development requirements for self and agrees with the manager to ensure that the required training courses are arranged and attended.
- Sets the performance goals in the beginning of the year after discussion with the manager and ensures that the goals are achieved during the course of the year.
- Prepare timely and accurate MIS statements and reports as required.
Responsibility Description Continue...
Policies, Systems, and Procedures
- Provides feedback regularly on the effectiveness and soundness of policies and procedures.
- Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
- Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.
- Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
- Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.
Academic/ Vocational Qualifications
- High School Graduate / Diploma or equivalent required
Work Experience
- Minimum 1 year of experience
View Details
Posted on March 03, 2026
Company Industry
Department / Functional Area
Keywords
- Car Courier
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ZAJEL Courier Services