Care Center Agent Medical
Professional Service - P...
Employer Active
Posted on 30 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond to inbound calls and handle medical inquiries following standard scripts and procedures.
- Ensure all calls are answered within the required time frames while maintaining a high standard of customer service.
- Document details of customer interactions and update the database with accurate information.
- Provide follow-up and corrective actions as required to ensure customer satisfaction.
- Communicate and coordinate effectively with the Care Centre Team Leader and Manager.
- Maintain a professional, customer-oriented approach in all interactions.
- Support clients by explaining medical insurance coverage, services, and procedures clearly.
- Analyze issues and provide logical solutions within the scope of responsibility.
- Complete clerical duties related to customer support (e.g., documentation, filing, and system updates).
- Bachelor s degree in Pharmacy (Medical background is a must).
- From 1 to 3 years of experience in Customer Service / Call Center / Medical Insurance / Hospital settings.
- Very good English level (spoken and written).
- Excellent computer skills (MS Office, especially Outlook & Excel).
- Ability to work in rotational shifts.
- Strong communication and problem-solving skills.
- Residence near New Cairo is preferred (no Shoubra, Qanater, or Shorouk).
Desired Candidate Profile
- Bachelor s degree in Pharmacy (Medical background is a must).
- From 1 to 3 years of experience in Customer Service / Call Center / Medical Insurance / Hospital settings.
- Very good English level (spoken and written).
- Excellent computer skills (MS Office, especially Outlook & Excel).
- Ability to work in rotational shifts.
- Strong communication and problem-solving skills.
- Residence near New Cairo is preferred (no Shoubra, Qanater, or Shorouk).
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Care Center Agent Medical
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Professional Service - P...