Care Coordinator

Sheikh Shakhbout Medical City

Employer Active

Posted 11 hrs ago

Experience

1 - 3 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Facilitating communication between patients, and facility physicians and other clinical staff as needed.

  • Ensuring all patients requests and concerns are recorded and tracked by using department/section s database system in efficient manner
  • Maintaining proper filling system for all confidential data
  • Assist and participate with patients visits, finance, appointments and coordination of medical care
  • Providing patients with copies of medical reports/films as requested
  • Coordinate prescription requests and assisting patients in settling their payment
  • Coordinating with relevant outpatient department/section to make follow up appointments
  • Under the supervision of Health center Manager, coordinating with doctors, nurses and registration department/section to ensure the delivery of service as well as proper documentation of the visits.
  • Explaining facility policies and procedures for patients, families and visitors
  • Encouraging patient, families and visitors to provide their feedback through the facility surveys
  • Collecting data and information about patient care concerns, needs and problems by bringing it to the officers for recommendations and actions.
  • Meeting and greeting patients visiting the facility
  • Making rounds in person as needed and ensuring that patients are comfortable in their stay and that their needs are being met in coordinator with the Patient officer.
  • Liaising closely with the facility staff and to build and maintain good relationships
  • Following through, in a timely manner, on all action steps requested by the Health Center Manager.
  • Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
  • Maintaining positive and effective working relationships within the department/section and also with other departments/sections within the facility
  • Performing any other duties as may be assigned relevant to the basic responsibilities of the role

    • Desired Candidate Profile

    Diploma or Bachelor in Nursing

    Experience Required: 1 - 2 years' experience in customer service / care coordinator in healthcare industry.

    Desired: Experience in a large Healthcare facility or IVF Facility

    Language Proficiency: Arabic and English (mandatory)

    Company Industry

    • Medical
    • Healthcare
    • Diagnostics
    • Medical Devices

    Department / Functional Area

    • Doctor
    • Nurse
    • Paramedics
    • Hospital Technicians
    • Medical Research

    Keywords

    • Care Coordinator

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    Sheikh Shakhbout Medical City

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