Cargo Operations Agent

Priority Worldwide Services

Priority Worldwide is seeking a long-term, reliable Cargo Operations Agent with strong customer service skills, solid computer proficiency, and a team-oriented mindset to support our Dubai office, responsible for preparing, verifying, and processing documentation for cargo shipments at airports, ports, and customs offices. Priority is a leading global freight forwarder headquartered in the USA, and this role is critical in ensuring the timely collection, processing, and delivery of documents for international shipments.

General Responsibilities and job duties:

• Perform active messenger duties, including frequent travel to ports, airports, customs offices, government authorities, airlines, shipping lines, brokers, and client locations
• Collect and deliver physical documents and shipment-related paperwork between offices, terminals, and authorities
• Handle air, sea, and land shipments, ensuring timely movement and processing
• Actively coordinate with customs, government, and legal authorities to support clearance processes
• Prepare, submit, and update shipment documentation using Calogi while on the move or upon return to the office
• Update shipment statuses and maintain accurate records in the system
• Handle and support shipments of all types, including dangerous goods (DG) and perishables, at all ports, CFS terminals, docks, and airports
• Use Calogi (Dubai Air Cargo portal), Dubai Trade, and airline booking systems to process and support shipments
• Ensure all documentation adheres to IATA (International Air Transport Association) and GCAA (General Civil Aviation Authority) regulations
• Monitor cargo acceptance and providing shipment status updates
• Assist in preparing Master Air Waybills (MAWB), House Air Waybills (HAWB), invoices, packing lists, and Certificate of Origin
• Represent Priority Worldwide professionally while working off-site daily, ensuring strong communication and customer service