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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Monitor and manage performance of international carrier partners to ensure high quality service delivery.
Analyse obligations in Master Supplier Agreements and assess compliance with service performance standards.
Detect and investigate breaches in service level agreements and address non conformities in operational processes.
Validate operational KPIs by reconciling supplier reports with internal performance data.
Identify and drive improvement opportunities across internal and external supply chains to enhance customer experience.
Maintain effective business critical escalation processes and ensure clear communication with internal teams.
Develop strong working relationships with supplier counterparts and internal functional teams.
Produce supplier performance reports and outline corrective action plans.
Act as a subject matter expert for designated suppliers and markets.
Manage progress of service credit claims and ensure alignment with contractual obligations.
What skills your will learn
Advanced supplier performance management and service analytics.
Enhanced ITIL aligned operational governance.
Stakeholder engagement across culturally diverse environments.
Data reconciliation and service performance reporting.
Continuous improvement methodologies within a telecom ecosystem.
Desired Candidate Profile
ITIL certified with strong experience in supplier management.
Skilled communicator with negotiation abilities and the capacity to influence partners.
Adept at solving problems in complex operational environments.
Confident in analysing both quantitative and qualitative data.
Experienced in the international telecommunications landscape.
Fluent in written and spoken English.
Possess a minimum of 5 years of relevant professional experience.
(Nice to have) Additional language proficiency, preferably Arabic.
(Nice to have) University degree in technology or business.
Company Industry
- Telecom
- ISP
Department / Functional Area
- Administration
Keywords
- Carrier Partner Performance Manager(VOIS)
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.