Cash and Clearing Representative

United States Citigroup

Responsibilities:

• Process customer transactions efficiently and accurately, including deposits, withdrawals, payments, and cashing checks
• Handle cash, balance currency, and reconcile cash drawers at the beginning and end of shifts
• Manage different types of reports for regulator
• Assist customers with account inquiries, resolve basic transaction discrepancies, and provide information as requested by partners and regulators
• Maintain a high level of customer service, building rapport and identifying opportunities to refer customers to appropriate banking specialists
• Adhere to all bank policies, procedures, and regulatory requirements, demonstrating a strong focus on risk management and fraud prevention
• Collaborate effectively with branch team members to achieve operational goals and enhance the customer experience
• Safeguard bank assets by following security protocols and maintaining confidentiality of customer information

Qualifications:

• Previous experience in cash handling, customer service, or a related field is preferred
• Excellent verbal communication and interpersonal skills
• Proficiency in English and French
• Strong attention to detail and accuracy in handling financial transactions
• Basic computer proficiency and ability to learn new systems
• Ability to work effectively in a team environment

What we offer:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Access to Cafeteria
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities