Cash Collection Specialist

Content Square

You will play a key role in securing cash collections and maintaining healthy customer accounts by:

• Managing collections activities for an assigned portfolio of customer accounts across multiple regions
• Following up on overdue invoices through calls, emails, and formal written communication in English and French
• Building strong relationships with customers to accelerate payments and support effective dispute resolution
• Partnering closely with Sales, Customer Service, and Finance teams to investigate and resolve billing issues
• Monitoring customer credit exposure and escalating potential risks when needed
• Contributing to monthly cash collection targets and helping reduce Days Sales Outstanding (DSO)
• Keeping collection records accurate, complete, and up to date
• Preparing regular reporting on collection performance, account status, and key risk areas