Cashier/Sharjah ROYAL SWISS AUTO SERVICES L.L.C

· Accept payments by cash, credit cards, and checks from customers for repairs, parts, and other services

· Refund customer payments for unused parts or other reasons by the manager’s approval or company policy and make changes and issue receipts to customers if necessary.

· Proactively resolve and reconcile unpaid, declined, or outstanding service payments and document transactions in the CRM.

· Interpret and articulate costs and fees to customers to ensure a thorough understanding of the amount owed.

· Record receipts, and other transactions throughout the shift.

· Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

· Answers customer questions about service performed or products purchased or refers them to someone who can.

· Works with department managers to keep abreast of new products and services offered, their features and value, and any price changes.

· Greet customers with a smile, maintain a professional appearance, and escalate customer complaints to the service advisor if needed.