CC Operation Team Leader
Asiacell Communications
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Leading teams of CC Agents.
Monitoring the attendance of the Agents.
Circulate the new procedures and instructions.
Sending e-mail to WFM to set a 15-minute time to giving feedback to the agents.
Sending e-mails to the concerned department for solving customer issue if can t be solved by us.
Sending e-mail to training team for correction of mistakes in the short code.
Sending dispute e-mail for the quality of the feedback mistake.
Behavioral Competencies:
Delivering Results & Fostering Ownership
Building Customer Value
Networking & Influencing Collaboratively
Leading Teams
Driving Change
Technical Competencies:
Customer Communication
Problem Solving
Complaint Management & Resolution
Cross-Selling
Workforce Management
Local Language Knowledge
Capturing the Voice of the Customer (VoC)
Service Quality Monitoring & Compliance
Desired Candidate Profile
Bachelor s Degree
0-3 years experience
Computer skills (Office)
Language skills (English, Arabic)
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- CC Operation Team Leader
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Asiacell Communications