CCTV Room Manager Bosta

Key Responsibilities:

• Team Supervision: Lead and manage a team of CCTV operators, including scheduling shifts, providing training, and conducting performance evaluations to ensure optimal functionality of the surveillance system.
• Operational Management: Oversee daily control room activities, ensuring all surveillance equipment is operational and that any malfunctions are promptly addressed.
• Incident Response Coordination: Act as the primary point of contact during security incidents, coordinating with emergency services and internal stakeholders to manage and document responses effectively.
• Compliance and Reporting: Ensure all surveillance activities comply with relevant legislation and organizational policies. Maintain accurate records of incidents and system performance, preparing reports as required.
• System Maintenance and Upgrades: Collaborate with technical teams to maintain and upgrade CCTV systems, ensuring they meet current security standards and operational requirements.
• Policy Development: Develop and implement standard operating procedures (SOPs) for the control room, ensuring all staff are trained and compliant with these protocols.

Qualifications and Skills:

• Educational Background: A high school diploma or equivalent is required; a degree in security management, information technology, or a related field is preferred.
• Experience: Several years of experience in security operations or CCTV monitoring, with at least 2 years in a supervisory or managerial role.
• Technical Proficiency: Strong understanding of CCTV systems, surveillance technologies, and relevant software applications.
• Leadership Abilities: Proven capability to lead and motivate a team, manage shift schedules, and handle personnel issues effectively.
• Communication Skills: Excellent verbal and written communication skills to interact with team members, management, and external agencies.
• Attention to Detail: Keen observational skills to monitor surveillance footage accurately and identify potential security threats.
• Problem-Solving Skills: Ability to assess situations quickly and coordinate appropriate responses during security incidents.