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Experience
3 - 8 Years
Job Location
Education
Bachelor of Science, Master of Science
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
Answer calls politely and respond to emails
Provide information about the company’s products or services and create interest in the offer
Identify customer inquiries, complaints, concerns, and overall needs
Research required information using available resources
Route calls to appropriate departments
Follow up with the customer whenever necessary
Identify and escalate priority issues
Document all call logs information for future reference
Send daily / weekly reports to the Line Manager
Report any customer feedbacks
Responsibilities
Answer calls politely and respond to emails
Provide information about the company’s products or services and create interest in the offer
Identify customer inquiries, complaints, concerns, and overall needs
Research required information using available resources
Route calls to appropriate departments
Follow up with the customer whenever necessary
Identify and escalate priority issues
Document all call logs information for future reference
Send daily / weekly reports to the Line Manager
Report any customer feedbacks
Desired Candidate Profile
Qualifications
8. QUALIFICATIONS, EDUCATION AND EXPERIENCE
ESSENTIAL
PREFERRED
Education
Bachelor’s degree or Diploma in Business Administration, Management, Communications, or a related field
Bachelor’s degree in Business Management, Operations Management, or Healthcare Administration
Experience
Minimum 2–3 years’ experience in a call center or customer service environment
At least 1 year in a coordination, senior agent, or supervisory support role
Experience in a healthcare, hospitality, or service-driven call center environment
Exposure to workforce management or quality assurance functions
Certification and Licensure
None
Call Center Management Certification (e.g., COPC, ICMI)
• Customer Service or Quality Assurance certification
Job Specific Knowledge and Skills
Strong knowledge of call center operations and workflows
Proficiency in call center systems (CRM, call routing, reporting tools)
Good command of written and spoken English
Strong organizational, coordination, and time-management skills
Ability to handle pressure and manage multiple priorities
Knowledge of KPI tracking, SLA management, and basic workforce planning.
Experience with call quality monitoring and coaching
Bilingual skills (Arabic an advantage)
Advanced Excel or reporting skills
Employment Type
- Full Time
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Administration
Keywords
- Call Centre
- Call Center
NMC healthcare LLC
NMC is a diversified business conglomerate. One of the focus areas being Healthcare, with Specialty Hospitals, Medical centres and Clinics across the UAE.