Center Operations Manager

Grifols Egypt for Plasma Derivatives

Supervise the donation operations within the center.

Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.

Monitor net yields and implement improvement plans.

Perform analysis of related data to promote efficient operations.

Proactive operational processes enhancement and risk management.

Resolve related facility issues and manage inquiries for facility information.

Provide leadership to ensure donor retention with high customer service levels.

Provide strategic inputs for marketing plans and provide analytics and insights for optimization.br>

Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.

Perform a review of the documentation of unsuitable test results and the disposition of the associated results.

Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically, in how they relate to the safety of the donor and the quality of the product.

Performs a review of lookback information. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.

Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator.

Quality & Compliance:br> Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.

Deviation management and CAPA development with timely implementation.br> With the center manager, manage center's audit processes, help to resolve any related issues and ensure timely response and closure to audit observations.br> Recommend changes and improvements to SOPs.

Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.

Back up for the CM:br> Serves as back up to the CM in absence according to pre-determined delegation andor scope of responsibilities.br>If the candidate is a physician, should act as back up for center physician, if not then this

following section is not applicable:br> Part of the qualification for being a certified Center Operations Manager, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the businessbr>needs:br> Donor acceptance and deferral according to the relevant policies and procedures.

Observe and coach the donor center technicians and phlebotomists.

Donor counseling to individuals with unacceptable results, Management of Donor Adverse Event Reactions and the appropriate level of care.

Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.

Recommend changes and updates to the center procedures.

Provide education sessions to the center medical staff as needed.

Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.

Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.