Certified Technician

Midis Group

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers needs;
• Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
• Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
• Evaluate system configuration and software updates so that hardware resources can be used effectively;
• Understand and capture all required information from customers and create the respective forms with accurate data;
• Accept units for walk-in customer service, including retailers, and update the database accordingly;
• Manage high-volume retailer accounts or multiple small-volume retailer accounts;
• Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
• Handle payment transactions and related reports accordingly;
• Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
• Maintain a clean and organized workstation and center;
• Support the launch of new applications, services and tools;
• Submit periodic reports to management;
• Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.

Position Requirements

Education

High School Diploma

Experience

At least 2 years of relevant experience