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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Develop and maintain structured technical learning paths aligned to Customer Fulfilment KPIs and troubleshooting standards.
- Identify knowledge gaps, analyse training needs, and design targeted development plans.
- Conduct regular quality and performance reviews to ensure operational and quality standards are consistently met.
- Provide ongoing technical coaching and mentoring, supported by monthly individual performance and quality reports.
- Support new joiners through mentoring and coaching to ensure a smooth transition from learning to live operations.
- Ensure technical information and processes remain accurate, current, and effective for customer support.
- Contribute ideas for process optimisation and automation in line with technology updates.
Who you are
- An individual with strong coaching and mentoring capability, able to support others in developing technical confidence and performance.
- Experienced in troubleshooting and operational environments, with 1 4 years relevant exposure.
- Fluent in German (written and spoken) at a minimum C1 level, with a very good level of spoken English.
- Analytical and confident in presenting insights and performance findings clearly.
- A strong communicator who collaborates effectively across teams.
- Holding, or working towards, certifications such as CCNA or Six Sigma is advantageous.
What's in it for you
- Exposure to complex TV and Fixed Network technologies within a global organisation.
- The opportunity to shape technical capability and quality standards across a Customer Fulfilment team.
- A collaborative working environment that values knowledge-sharing and continuous improvement.
What skills you will learn
- Advanced coaching and mentoring techniques within a technical operations context.
- Quality management and performance analysis aligned to operational KPIs.
- Process improvement and automation thinking within a fast-evolving technology landscape.
Desired Candidate Profile
An individual with strong coaching and mentoring capability, able to support others in developing technical confidence and performance.
- Experienced in troubleshooting and operational environments, with 1 4 years relevant exposure.
- Fluent in German (written and spoken) at a minimum C1 level, with a very good level of spoken English.
- Analytical and confident in presenting insights and performance findings clearly.
- A strong communicator who collaborates effectively across teams.
- Holding, or working towards, certifications such as CCNA or Six Sigma is advantageous.
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- CF Technical Support Quality Coach German Speaker (VOIS)
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.