CHANGE AND PROJECT MANAGEMENT OFFICER

Client of United Nation careers

Within delegated authority in ODESPS, the Change and Project Management Officer is responsible for the following duties: (1) Coordinates all activities to align the operations with the changing multidisciplinary mandates by: (a) Designing the operational response in connection with major transformation projects. (b) Representing ESCWA in inter-agency meetings and initiatives related to operational support, business service and innovation, and change management. (c) Supporting effective project and service management by capturing and documenting the project scope and business requirements, specifying deliverables, estimating resources and timelines and monitoring progress against the project plan. (d) Supporting leadership in all major activities on the basis of the main developments in work modalities, processes and techniques. (2) Coordinates ESCWA change management strategy by: (a) Monitoring new trends, keeping abreast of industry best practices and proactively identifying opportunities to innovate in operational support and business transformation. (b) Ensuring that ESCWA business model is aligned with evolving mandates and changing operational environments in the overall Secretariat. (c) Ensuring that transformation projects are designed, consulted, communicated and implemented in harmony with global Secretariat efforts and according to the best practices in change management. (d) Continually refining business operations strategy based on anticipated client needs. (e) Proposing and organizing project and change management training and guidance and supporting clusters and teams in structural or process changes arising from new mandates. (3) Leads the service development and delivery programme by: (a) Leading the Service Management Section towards a common strategy and workplan and ensuring timely delivery of quality standards. (b) Managing the staff of the Section, including work plans, coaching and supervision, and ensuring proper evaluation of staff performance (PAS) towards organizational goals. (c) Fostering teamwork and communication among staff in the section and across organizational boundaries. (d) Ensuring cross-functional integration of business areas in service delivery (HR, finance, budget, etc.) and engaging stakeholders by maintaining communications and seeking feedback, as required. (e) Carrying out basic research on selected aspects of programmes, operations and other activities, etc., collecting, analyzing and presenting statistical data and other information gathered from diverse sources. (f) Participating in survey initiatives; assisting with the design of data collection tools; issuing data collection tools, reviewing, analyzing and interpreting responses, identifying problems/issues and preparing preliminary conclusions. (g) Developing costing methodologies and formulating service costs encompassing direct and indirect costs, in alignment with corporate guidelines. (h) Establishing the necessary administrative workflows, processes and tools to ensure a steady flow of revenue through cost recovery for service delivery. (i) Undertaking outreach activities; participating in the development of training workshops, seminars, etc.; participating in and making presentations on assigned topics/activities. (i) Developing marketing strategies, based on market surveys with regard to supply and demand, and identifying business expansion opportunities with focus on ESCWA s niche and contributions to the effectiveness of the wider UN system in the region and beyond (ii) Developing marketing and outreach materials to contribute to the outreach efforts for business expansion (j) Performing other duties as required.