Chief Concierge
IHG Hotels & Resorts
Employer Active
Posted on 7 Nov
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Summary
IHG Hotels & Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality.
What You ll Do
- Build strong guest relationships by delivering personalized, efficient, and professional concierge services
- Provide accurate and insightful recommendations for dining, attractions, and local events
- Handle guest issues promptly, using feedback to enhance service quality
- Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively
- Ensure guest privacy, discretion, and confidentiality in all interactions
- Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities
- Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information
Ideal Profile
- At least 4 years of experience in an upscale hotel as a Concierge or related position
- Minimum 1 year of supervisory experience leading a guest services team
- High school diploma required; a college or university degree is an advantage
- Strong communication, leadership, and customer service skills
- Ability to multitask and perform well under pressure while maintaining high standards
- Fluent in English; knowledge of additional languages is highly desirable
- Exceptional time management, reliability, and professional presentation
Why Join Us
IHG Hotels & Resorts offers competitive pay, benefits, and a supportive work environment where growth and career progression are encouraged. At voco Dubai, you will be part of a team that values individuality, inclusivity, and service excellence, giving you the platform to shine as a hospitality professional.
Desired Candidate Profile
At least 4 years of experience in an upscale hotel as a Concierge or related position
- Minimum 1 year of supervisory experience leading a guest services team
- High school diploma required; a college or university degree is an advantage
- Strong communication, leadership, and customer service skills
- Ability to multitask and perform well under pressure while maintaining high standards
- Fluent in English; knowledge of additional languages is highly desirable
- Exceptional time management, reliability, and professional presentation
Company Industry
Department / Functional Area
Keywords
- Chief Concierge
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
IHG Hotels & Resorts
IHG Hotels & Resorts is one of the world s leading hotel groups with a portfolio of trusted brands including voco, InterContinental, Crowne Plaza, and Holiday Inn. In Dubai, voco brings a modern and characterful approach to hospitality, offering stylish accommodations and exceptional guest service. By joining IHG, you will be part of a global family dedicated to career growth, employee well-being, and delivering outstanding guest experiences across the UAE hospitality market.