Chief Concierge Four Seasons Hotel

The Concierge Manager/Chef Concierge together with his/her team responds to guest requests. The Concierge Manager will oversee all aspects of a Concierge

What you will do

• 1. The ability to interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees.

• 2. The ability to schedule all Concierge staff to ensure maximum guest satisfaction within budgeted guidelines. The ability to complete all payroll records required and prepare labor forecast.

• 3. The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.

• 4. The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.

• 5. The ability to ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc.

• 6. The ability to work closely with the Valet Parking Department to ensure the smooth handling of guest and patron vehicles; closely oversees the door and bell staff to ensure the efficient handling of guest luggage.

• 7. The ability to work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences.

• 8. The ability to work closely with the Director of Housekeeping and the Chief Engineer to rectify problems in guest rooms.

• 9. The ability to resolve guest complaints in conjunction with the Assistant Managers, keeping senior management well informed as to the problems and actions taken.

• 10. The ability to maintain the concierge desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby

What you bring

• 1. Reading, writing and oral proficiency in the English language.

• 2. Oral proficiency in a second language.

• 3. Computer knowledge preferable.

• 4. Two years in hotel/travel industry.

• 5. Member of Les Clef D or preferred.