Chief Information Officer

Dandelion Civilization

Role Summary

Oversee digital infrastructure, payment platform, and CRM systems. Ensure reliable, scalable, integrated, and compliant systems that power seamless customer journeys from onboarding to renewal.

Key Responsibilities

You will lead mission-critical functions powering our digital platforms, customer lifecycle infrastructure, and global payment systems.

Infrastructure Strategy & Operations

Develop and maintain the IT infrastructure roadmap (servers, cloud, networks, security, digital tools)

Oversee deployment, configuration, upgrades, and maintenance to ensure reliability and scalability

Implement monitoring, logging, alerting, and automation for high availability

Maintain IT documentation, asset inventory, and internal policies

Payment Platform Management

Operate and scale the company's payment processing architecture

Integrate and manage payment gateways (Stripe, PayPal, PSPs), including risk and fraud controls

Oversee subscription billing, invoicing, reconciliation, and financial data accuracy

Ensure compliance with PCI DSS, GDPR, and other payment standards

CRM, Customer Data & Documentation

Own and administer HubSpot CRM: workflows, pipelines, dashboards, automations, integrations

Ensure smooth data flow between CRM, payment systems, apps, analytics, and finance tools

Support teams with CRM reporting, segmentation, automation, and operational improvements

Develop workflows to reduce manual processes and improve efficiency across departments

Cross-Functional Collaboration

Partner with engineering, product, finance, marketing, and legal to align infrastructure, CRM, and payments

Support new product launches with infrastructure readiness, billing setup, and CRM automation

Provide input on pricing, checkout flows, customer onboarding, and recurring billing

Assist with budgeting, vendor management, audits, and regulatory compliance

Performance Optimization & Continuous Improvement

Analyze system, CRM, and payment performance; identify issues and implement improvements

Establish best practices for infrastructure, customer lifecycle automation, and payment operations

Drive DevOps adoption, automated deployments, and data accuracy

Stay current with emerging technologies, standards, and regulatory changes

Security, Compliance & Risk Management

Define and enforce security policies across infrastructure, CRM, and payment systems

Coordinate penetration tests, vulnerability assessments, and security audits

Manage fraud prevention, access controls, and incident-response procedures

Ensure strict compliance with clients' Personal Data Protection (PDP) regulation

Requirements

We're looking for an experienced leader with deep technical expertise and strong communication skills.

Education & Experience

Bachelor's degree in Computer Science, Information Systems, or a related field

6–10 years in IT infrastructure (cloud, networking, security)

3+ years managing CRM systems (preferably HubSpot)

5+ years working with payment platforms or fintech systems

Technical Expertise

Strong knowledge of servers, networking, storage, virtualization, and cloud platforms (AWS/Azure/GCP)

Hands-on experience with CRM automation, HubSpot pipelines, workflows, reporting, and API integrations

Proficiency with payment gateways, merchant accounts, reconciliation, and transaction workflows

Scripting skills (Python, Bash, Java) for automation and integrations

Familiarity with monitoring/observability tools, CI/CD, and Infrastructure-as-Code

Compliance & Security

Deep understanding of PCI DSS, GDPR, data governance, and fintech risk management

Experience implementing security controls, fraud prevention, and audit-ready documentation

Leadership & Communication

Proven experience leading technical or cross-functional teams

Strong background managing complex digital infrastructure projects

Excellent analytical, organizational, and communication skills