Chief Steward

AccorHotel

Key Responsibilities:

- Consistently deliver warm, professional, and proactive service, supporting colleagues and contributing to a culture where every moment matters.

- Lead, inspire, and develop the Stewarding team to uphold Fairmont s standards of luxury, safety, and efficiency.

- Balance operational execution with administrative responsibilities and colleague engagement.

- Conduct regular departmental briefings to ensure alignment, motivation, and clear communication.

- Supervise the sanitation and maintenance of all kitchen equipment and stewarding areas, ensuring a pristine environment that reflects our commitment to excellence.

- Review Banquet Event Orders (BEOs) and ensure stewarding setups are executed flawlessly to support memorable guest experiences.

- Monitor and report shortages in china, silverware, and equipment; requisition replacements in line with budget and sustainability goals.

- Collaborate closely with the Executive Chef and Banquet/Catering teams to anticipate needs and exceed expectations.

- Manage inventory and ordering of cleaning supplies, ensuring cost-effective usage and proper chemical handling.

- Ensure all stewarding equipment is in optimal working condition and report maintenance needs promptly.

- Maintain a clean, organized, and safe work environment in compliance with HACCP and local health regulations.

- Support the implementation of Fairmont s culinary philosophy and reinforce brand values and cultural attributes in every task.

- Supervise the cleaning and restocking of all operating equipment for outlets and banquet functions.

- Coordinate with pantry, storeroom, and non-cooking kitchen staff to ensure seamless operations.

- Liaise with outlet teams to ensure timely and accurate delivery and placement of operating equipment.

- Monitor stewarding operations during peak periods, providing hands-on support and adjustments as needed.

- Ensure dishwashing machines are used correctly, and water temperature and chemical levels are documented.

- Assist with banquet setups, plate-ups, and buffets as required to support exceptional culinary moments.

- Prepare and post weekly stewarding schedules aligned with business volumes and performance indicators.

- Ensure cleaning schedules are strictly followed and documented, maintaining the highest hygiene standards.

- Support exclusive-use events and themed functions, contributing to the creation of unforgettable guest experiences.

- Uphold all departmental policies, procedures, and service standards.

- Perform other duties as assigned by the Executive Chef or leadership team, always with a spirit of service and excellence.