Churn Agent - Customer Retention
Information Technology Group s.a.l. (Holding)
Posted 30+ days ago
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Experience
2 - 5 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Contact customers who are no longer interested in the company s services to reverse their decision
Make follow-up calls to see how customers like a product and whether it is working properly
Document the outcome of each call in detail
Escalate customers requesting additional help to the appropriate departments
Identify problems and suggest viable solutions on the spot
Play a critical role in identifying churn trends
Qualifications:
BA/BS degree or equivalent
Previous customer service or call center experience is preferable
Ability to handle rejection and meet retention goals
Excellent listening, negotiation, and presentation skills
Strong verbal and written communication skills
Location: Corniche El Naher, Holcom Building
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Churn Agent - Customer Retention
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Information Technology Group s.a.l. (Holding)