CI Associate Manager Majid Al Futtaim

The role focuses on improving business efficiency through process redesign, using technology and simplicity as key enablers. It integrates LEAN, Six Sigma, and other frameworks into Majid Al Futtaim's culture. The position also drives change and collaborates with global teams to deliver measurable business transformation.

ROLE PROFILE

• Accountable for designing, re-engineering and changes in business process, procedures, policies with operational/business owners to improve quality of service throughout all touchpoints.
• Identify and lead the transformation of Al-Futtaim Global Solutions from the focus on conventional-issue detection and containment to focused on pre-emptive prevention.
• Guarantee or develop the necessary worksheets/systems to measure and evaluate performance, identify trends and reduce variability/defects in critical business processes.
• Gather, mine & analyze data to identify process inefficiencies, wastes and improvements opportunities (Use Lean Six Sigma or alike process improvement and problem-solving tools).
• Gather requirements and drive process change using staff interviews, document analysis, workshops, surveys, site visits, SOP and workflow analysis.
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
• Creating and documenting test procedures and scenarios for the pre-UAT phases.
• S/he will be contributing with internal and external resources to establish sustainable learning on Kaizen, Hoshin Kanri, Simplifications and Continuous improvement.

REQUIREMENTS

• Overall, 6-8+ years of experience in service industry.
• 2-4 years of them in a proven Continuous Improvement role i.e., analytical experience from a similar role /Business Excellence under BPO / Project management and business analysis.
• Holds a bachelor s degree.
• Accredited Lean Six Sigma Green Belt is a MUST.
• Deliver Six Sigma training (White Belt & Yellow Belts).
• Conduct Kaizen Events.