CI Sr Specialist Majid Al Futtaim

ROLE SUMMARY

The role supports the CI Manager in improving business processes using LEAN, Six Sigma, and other frameworks. It helps drive change, ensure effective project execution, and promote efficiency through simplified, tech-driven solutions. The position also coordinates with internal teams to deliver measurable business transformation.

ROLE PROFILE

• Responsible for designing, re-engineering and changes in business process, procedures, policies with operational/business owners to improve quality of service throughout all touchpoints.
• Influence the quality of processes, SOPs, and Lean Six Sigma strategy to facilitate continuous process design consistent with established industry standards, government regulations and customer requirements.
• Use the necessary worksheets/systems to measure and evaluate performance, identify trends and reduce variability/defects in critical business processes.
• Gather, mine & analyze data to identify process inefficiencies, wastes and improvements opportunities (Use Lean Six Sigma or alike process improvement and problem-solving tools).
• Support ongoing improvement efforts to meet and exceed customer requirements in a fast-paced environment.
• Supporting the internal Teams during the UAT and rollout phases.
• Complete post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
• S/he will be contributing with internal and external resources to establish sustainable learning on Kaizen, Hoshin Kanri, Simplifications and Continuous improvement.

REQUIREMENTS

• Holds a bachelor's degree.
• From 3-5 years of experience in service industry, or shared services industry.
• Accredited Lean Six Sigma Green Belt is a Preferable.
• 1-2 years of them in a proven Continuous Improvement role i.e., analytical experience from a similar role /Business Excellence under BPO / Project management and business analysis.
• A demonstrated ability to achieve goals and objectives and manage key business relations.
• Completer-finisher who takes accountability for tasks and projects from initiation to delivery, in an environment that requires robust metrics to confirm the success.