CID Data Entry Agent NOVOTEL

Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: light, energy, colour, humour, simplicity, friendly warmth and generosity.

Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.

Helps meet the department's quantitative targets through his/her sales efforts

Helps encourage guest loyalty by developing friendly, personalized relationships

Ensures that administrative procedures never take priority over guest relations

Anticipates guests' needs and takes them into consideration

Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team

Conveys the brand and hotel image through his/her irreproachable attitude

Follow all relevant Front Office procedures

Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team

Ensure that all guest documentations are available and up-to-date

Assist the FO department in administrative tasks whenever requested

Maintain an up to date knowledge of the hotel and local services

Report for duty punctually wearing the correct uniform and name tag

Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards

Read and understand the hotel s Employee Handbook and adhere to the hotel s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety

Comply with local legislation as required

Respond to any changes in the department as dictated by the needs of the hotel

Attend training and meetings as and when required