Citizen Contact Center Agent

Client of Emploipartner

Multiple VacanciesEmployer Active

Posted on 31 Mar

Experience

1 - 3 Years

Job Location

Algeria - Algeria

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

10 Vacancies

Job Description

Roles & Responsibilities

  • Citizen Contact Center Agent

  • To receive and process requests for information and complaints from citizens and/or businesses
  • Create and manage tickets on the technical request tracking platform
  • Follow up on tickets until they are resolved
  • Escalate complex incidents or requests to the appropriate teams.
  • Ensuring quality of service and adherence to processing deadlines

Desired Candidate Profile

  • Minimum of two years of post-secondary education in Computer Science, Management, Communication or equivalent
  • Good ability to assimilate and learn quickly
  • My proficiency with office software and ticketing platforms is a plus
  • A strong sense of citizen/customer relations, rigor, and team spirit.
  • Availability for after-hours work if necessary

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Citizen Contact Center Agent

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Client of Emploipartner

https://www.emploipartner.com/en/jobs/68984

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