Citizen Contact Center Supervisor

Client of Emploipartner

Employer Active

Posted on 31 Mar

Experience

1 - 7 Years

Job Location

Algeria - Algeria

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Citizen Contact Center Supervisor

  • Supervise and coordinate the team of agents
  • Oversee ticket management and ensure service quality
  • Ensure operational reporting and liaison with technical teams
  • Ensure compliance with procedures and SLAs

  • Experience in operational supervision and monitoring
  • My proficiency with ticket management and reporting tools is a plus
  • Organizational capacity and leadership.

Desired Candidate Profile

  • Master's degree (Bac +5) or Bachelor's degree (Bac +3) with significant experience in team management or contact center

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Citizen Contact Center Supervisor

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Client of Emploipartner

https://www.emploipartner.com/en/jobs/68985

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