Citizen Contact Centre Agents

Client of Emploi Partner

Posted on 2 Mar

Experience

1 - 3 Years

Job Location

Algeria - Algeria

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Receive and process requests for information and complaints from citizens and/or businesses
  • Create and manage tickets on the technical platform for monitoring requests
  • Follow up on tickets until their resolution
  • Escalate complex incidents or requests to the competent teams
  • Ensure service quality and compliance with processing deadlines

  • Minimum Bac +2 in IT, Management, Communication or equivalent
  • Good ability to assimilate and learn quickly
  • Mastery of office tools and ticketing platforms is a plus
  • Sense of citizen/client relations, rigor and team spirit
  • Availability for night work if necessary

Desired Candidate Profile

Minimum Bac +2 in Computer Science, Management, Communication or equivalent

Good ability to assimilate and learn quickly

My proficiency with office software and ticketing platforms is a plus

A strong sense of citizen/customer relations, rigor, and team spirit.

Availability for after-hours work if necessary

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Citizen Contact Centre Agents

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of Emploi Partner

https://www.emploipartner.com/en/jobs/68343

  • Home
  • Jobs in Algeria