Citrix Sales Program Analyst Arrow Electronics Inc

Key Responsibilities

Program Support & Coordination

• Assist in the administration and execution of the partner programs
• Maintain up to date partner records and performance data in the CRM and program management tools

Data Analysis & Reporting

• Gather, track, and analyze partner performance metrics against program KPI s
• Create regular reports and dashboards for internal stakeholders to support strategic decision making
• Identify trends, gaps, and opportunities to improve partner engagement and sales performance

Relationship Management

• Serve as first point of contact for partner inquiries, escalating issues as appropriate
• Collaborate with internal teams (sales/marketing/operations/product) to ensure partners have the resources necessary for success

Process & Program Improvement

• Research industry trends, competitor programs, and best practices to recommend enhancements
• Contribute to documentation and training materials for both internal teams and partners

Preferred skills/experience

• Strong analytical skills with the ability to interpret and present data clearly
• Experience in channel/partner programs or account management
• Experience with business intelligence or reporting tools such as Power BI