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Experience
6 - 8 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Operations Management
- Oversee daily operations across multiple dark store clusters within the city.
- Ensure operational KPIs are consistently achieved, including order fulfillment, inventory accuracy, productivity, shrinkage, and customer satisfaction.
- Monitor store performance and implement corrective actions where needed.
- Ensure compliance with operational standards, SOPs, safety regulations, and company policies.
Team Leadership
- Lead, coach, and develop Area Managers to drive high team performance.
- Build a strong performance culture focused on accountability and continuous improvement.
- Support workforce planning, staffing, succession planning, and employee engagement initiatives.
- Conduct regular performance reviews and operational follow-ups.
Performance & KPI Management
- Analyze operational and financial reports to identify trends and opportunities.
- Drive achievement of city-level targets related to sales support, fulfillment efficiency, delivery timelines, and operational costs.
- Collaborate with cross-functional teams to improve service levels and operational efficiency.
Desired Candidate Profile
Bachelor s degree in Business Administration, Operations Management, Supply Chain, or related field.
- 6+ years of experience in retail, FMCG, e-commerce, or dark store operations.
- Minimum 3 years in a leadership role managing multi-site operations.
- Strong leadership, operational, and analytical skills.
- Experience managing large teams in fast-paced environments.
- Strong understanding of KPIs, inventory management, and operational planning.
- Excellent communication and stakeholder management skills.
- Proficiency in ERP/WMS systems and Microsoft Office tools.
- Experience in quick commerce, dark stores, grocery retail, or FMCG distribution environments.
- Experience managing city-wide or regional operations.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Top Management
- Senior Management
Keywords
- City Manager
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