Claims Handler
Maersk Group
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the Role
We are seeking a proactive and detail-oriented Claims Handler to join our Area Claims team in the Southern West Europe (SWE) Maghreb region. Based in Tunisia, you will be responsible for managing customer cargo claims and incident-related matters across Tunisia and Algeria, with additional support for Morocco when required.
This role is central to delivering a seamless and professional customer experience, ensuring claims are handled efficiently, compliantly, and with empathy.
Key Responsibilities
Manage customer cargo claims and incident inquiries within agreed timelines and service standards (TAT KPIs).
Collect, review, and validate claim documentation; coordinate cargo surveys and ensure completeness for legal assessment by Global Claim Hubs.
Assess claims and escalate complex cases to the Regional Claims Manager and Commercial Management.
Negotiate settlements directly with customers, ensuring fair and transparent communication.
Oversee longstanding cargo cases and support salvage/disposal processes.
Build and maintain strong relationships with local insurers, surveyors, legal advisors, and relevant authorities.
Collaborate closely with internal teams including Customer Experience, Sales, and Delivery.
Support recovery efforts from third parties and contribute to loss prevention initiatives.
Provide guidance and training to customers and colleagues on claims processes and best practices.
What We re Looking For:
Demonstrated experience in handling insurance or logistics claims, preferably across North African markets.
Solid understanding of regulatory frameworks in Tunisia and Algeria.
Fluency in French and Arabic; working proficiency in English.
Strong documentation and analytical skills with high attention to detail.
Ability to work independently and coordinate effectively with regional and global teams.
Excellent communication and negotiation skills, particularly in conflict resolution.
Comfortable in a fast-paced, multicultural environment.
Desired Candidate Profile
Demonstrated experience in handling insurance or logistics claims, preferably across North African markets. Solid understanding of regulatory frameworks in Tunisia and Algeria. Fluency in French and Arabic; working proficiency in English. Strong documentation and analytical skills with high attention to detail. Ability to work independently and coordinate effectively with regional and global teams. Excellent communication and negotiation skills, particularly in conflict resolution. Comfortable in a fast-paced, multicultural environment.
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Claims Handler
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Maersk Group
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.