Claims Support Specialist
QIC digital hub
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We're looking for a Claims Support Specialist to join our Call Centre Department at QIC. This role involves assisting customers with claim inquiries, verifying documents, and ensuring accurate and timely claim handling in line with company policies and service standards.
Responsibilities
- Review and verify claim submissions and required documents
- Ensure authenticity of submitted information to prevent fraud
- Handle customer inquiries through calls, chats, emails, and WhatsApp
- Provide timely updates on claim status and resolve issues professionally
- Coordinate with internal teams (legal, underwriting) and external partners
- Collect and analyze claim data to prepare progress and performance reports
- Maintain and update claim records in the system
- Follow internal procedures and comply with regulatory requirements
- Identify and suggest improvements in claims handling efficiency
- Manage cases involving complex or disputed conditions
Requirements
- 1 2 years of experience in customer support, call center operations, or claims handling
- Prior exposure to the insurance industry is an advantage
- Proficiency in Arabic and fluency in English (both used daily)
- Strong communication and interpersonal skills
- Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.)
- Reliable internet connection and ability to work in a digital environment
- Attention to detail and diligence
- Good organizational and multitasking abilities
Desired Candidate Profile
- 1 2 years of experience in customer support, call center operations, or claims handling
- Prior exposure to the insurance industry is an advantage
- Proficiency in Arabic and fluency in English (both used daily)
- Strong communication and interpersonal skills
- Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.)
- Reliable internet connection and ability to work in a digital environment
- Attention to detail and diligence
- Good organizational and multitasking abilities
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Insurance
- Underwriting
- Surveying
- Actuary
Keywords
- Claims Support Specialist
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QIC digital hub
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses. Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.