Client Advisor

Technogym

Your Role

We are looking for a responsible, highly motivated Client Advisor with a genuine interest in our brand and a real passion for sport and wellness.

As an in-store Sales Associate, you will act as a Brand Ambassador, delivering an excellent in-store experience to our customers.

You will always put the customer first and deliver great customer service, striving to exceed customers expectations.

Your Impact

• Contribute to the Store Sales Performance by achieving the sales targets
• Maintain good product knowledge and ensure an outstanding customer experience
• Be proactive in attracting new customers and maintaining relationships with existing ones to generate new business opportunities
• Actively participate in design events and trade shows, to collect and convert as many leads as possible
• Handle customer complaints, seeking assistance and ensuring issues are resolved to the satisfaction of the customer and the company
• Constantly promote a unique, memorable shopping experience (implementing customer focus, storytelling, extraordinary service, selling skills and aptitude)
• Keep the CRM system up to date
• Exceed all behavioral requirements, adhering to the dress code and appearance guidelines
• Ensure the store is perfectly in line with the Brand Guidelines in terms of VM, appearance and atmosphere. Respect company norms and procedures and adhere to Security and Health and Safety regulations
• Always be informed on brand activities, locations, events and marketing activities
• Cooperate with other Consumer Sales Functions (Field Sales and Teleselling) in an omni-channel approach, in order to facilitate and speed up the customer journey